Pre-Order Policy

Pre-Order Items

Pre-order items will only be dispatched once all items in the order are available and in stock. This means that your order will be held and dispatched as a whole only when the pre-order items are ready for shipment

In-Stock Items

If your order contains both in-stock and pre-order items, we recommend placing them in separate orders. This will allow you to receive your in-stock items sooner, as they will be dispatched immediately.

Estimated Dispatch Dates

Pre-orders will be dispatched 1-2 days before release date depending on the shipping service selected. Although orders are generally delivered on release day, please note this is not guaranteed

Please note that the release date may be subject to change based on item availability or delays set by the supplier/manufacturer. We will keep you informed of any significant delays or changes to the availability of your pre-order item

Cancellation

You may cancel your pre-order up to 3 days before release by informing us through the chat widget or emailing us at support@romulusgames.com. Following this please refer to our standard returns policy.

Although we limit the quantity available to pre-order, allocations may sometimes be applied by the supplier beyond our control. If we cannot fulfil your pre-order, we will notify you with the option of placing the items on backorder or a full refund.